Current News

Water meter change outs

Friday September 22nd, 2023 8:59 AM

Dear Valued Customer,


Peoples Water Service (PWS) has contracted HydraTech LLC to conduct approximately 350 water meter change out for home or business. These water meter change outs are part of our continued efforts for distribution improvements and ongoing maintenance.


During this time, a customer may experience a temporary loss of water while the HydraTech representatives perform the required water meter exchange.  We anticipate any interruption of your water service will be temporary and should not require any action on your part.


HydraTech representative(s) you may encounter will be Adam or Corey. These representatives will attempt to contact you to inform you that they will be changing out your water meter. 


If you have any concerns or questions, please contact Mr. Jake Boyd at (850) 455-8552 x. 113.


Rescission of Precautionary Boil Water for the 120 Block of South 3rd Street

Thursday September 21st, 2023 2:59 PM

Peoples Water Service has rescinded/canceled the Precautionary Boil Water Notice previously issued on September 19, 2023 for the 120 Block of South 3rd Street. We have completed the required water quality testing and received confirmation of those water samples tested indicated no presence of harmful bacteria. If you have any additional questions, please contact us at (850) 455-8552

Important Information about your drinking water

Monitoring Requirement Not Met Peoples Water Service Company Water System

Our water system recently became aware that we failed to collect drinking water samples in 
accordance with our approved monitoring plan. Although this incident was not an emergency, as our 
customers, you have a right to know what happened and what we are doing to correct this situation.

We are required to monitor your drinking water for specific contaminants on a quarterly basis. 
Results of quarterly monitoring are an indicator of whether or not our drinking water meets health 
standards. During the second quarter of 2023 (April-June 2023), we did not monitor or test for the 
synthetic organic contaminant, Di(2-ethylhexyl)phthalate (DEHP) and therefore cannot be sure of the 
quality of our drinking water during that time.

This is not an emergency. If it had been, you would have been notified within 24 hours. Some people 
who drink water containing Di(2-ethylhexyl)phthalate (DEHP) in excess of the MCL over many years 
may have problems with their liver, or experience reproductive difficulties, and may have an 
increased risk of getting cancer.

What should I do?
•  There is nothing you need do. You do not need to boil your water or take other corrective 
actions. If a situation arises where the water is no longer safe to drink, you will be notified 
within 24 hours. We will announce any emergencies on local news stations, such as WEAR 3 and local 
radio stations, such as News Radio 1620.

What happened? What was done?
•  The recent change to our monitoring frequency of the synthetic organic contaminant sampling plan 
resulted in a water sampling schedule oversight. However, the SOC sampling results collected during 
the 1ˢᵗ quarter and 3ʳᵈ quarter monitoring periods did not indicate any Maximum Contaminant Level 
(MCL) exceedances. We have reviewed our sampling plans and updated the sampling schedules to ensure 
future sampling requirements are met.
For more information, please contact: Mr. Mark Cross (General Manager) at (850) 455-8552 or 
in-office at 905 Lownde
Avenue Pensacola FL 32507 or by email at CustomerService@PeoplesWaterService.Com .

Please share this information with all the other people who drink this water, especially those who 
may not receive this notice directly (for example, people in apartments, nursing homes, schools, 
and businesses). You can do this by posting this notice in a public place or distributing copies by 
hand or mail.

This notice is being sent to you by Peoples Water Service Company of Florida, Inc.
Potable Water System ID#: 1170527
Date distributed: September 15, 2023

Downloadable files
    (Click to download)


US Navy investigating PFOA and PFOS near Corry Station

Thank you for visiting our website. Please click here    Drinking Water ( or visit to learn more about the perfluorooctanoic acid (PFOA) and perfluoroctane sulfonate (PFOS) investigation.

Florida Low-Income Household Water Assistance Program

The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that helps income-qualified families with water and wastewater costs. LIHWAP will provide much-needed relief to low-income families that spend a high proportion of their household income on water utility services. The primary goal of LIHWAP is to retain continuity of water services to low-income households in Florida with an emphasis on prevention of disconnection and restoration of water services to households whose water services were previously disconnected.  This will be available for past, present, and prepayment. 

For more information call LIHWAP at (850) 717-8456 or click here Florida Low-Income Household Water Assistance Program -